Reel for Families
Support
Help with signing in, your account, billing, and privacy. Reel for Families is a family timeline of notes and records you add. It is not a doctor, and it does not give medical advice.
How to get help
Email snowgod1121@yahoo.com. Include the email on your account, whether you use the website or the iOS app, and what you were trying to do. We read support mail for this app and reply as soon as we can.
FAQ
- How do I log in?
- On the website or in the iOS app, tap Log in and use the email and password you created at sign-up.
- I forgot my password
- There is no self-serve reset yet. Email snowgod1121@yahoo.com from the address on the account and we will help you get back in.
- How do I delete my account?
- Sign in, tap Delete account next to Sign out, enter your password, and confirm. This permanently removes the account and the timeline stored on that device. No email or phone call is needed.
- What does it cost?
- The website is a one-time $5 payment through Stripe. The iOS app is a one-time $5.99 App Store download. There is no monthly subscription. Website refunds go through Stripe; iOS refunds go through Apple.
- Where is the privacy policy?
- /privacy explains what we collect and that we do not sell your data.